Top 10 Frequently Asked Customer Service Questions

Q: Where are my parts?
A: The servicing dealer will be notified when the part is scheduled to be delivered, since all parts are not
     manufactured at Gulf Stream Coach, part delivery time will vary.

Q: Where is the closest dealer or service center?
A: Use the Gulf Stream Coach, Inc. website's dealer locator and service locator to find. www.gulfstreamcoach.com

Q: If my slides will not retract what do I do?
A: First determine what slide is installed in your coach, (Brand Name),after establishing which slide is not
     retracting refer to the owners manual. If the owners manual is not available then refer to the corresponding
     website.

          Power Gear- www.powergearus.com
          Norco-      www.norcoind.com         
          Equalizer-GS Service text.doc,   Conquest-Motorhome-Operations.pdf, T1=T2 ,  Pressure switch Operation.doc
          Lippert-  www.lci1.com
          Liftco-  www.liftcoinc.com

Q: Do chassis manufacturers have toll free numbers?
A: Here is the list of chassis manufacturers.

GM- 800-353-3867

Ford- 800-444-3311

Freightliner- 800-385-4357

Sprinter- 800-899-1533

Workhorse- 877-946-7731

International- 800-448-7825

Spartan- 800-543-4277

Q: New product brochures where can I find them?
A: The Gulf Stream Coach, Inc. website www.gulfstreamcoach.com or your local dealer.

Q: Where can I find paint codes for my coach?
A: Use the following web address
     www.martinsenour-autopaint.com/media/08-02_Gulf _Stream_Coach_Color_Information_10.10.07.pdf
     Or call Mike’s Custom Painting at 574.546.2161

Q: How am I notified if my motor home is involved in a recall?
A: With any recall the manufacturer of the component will notify the end user by letter. Gulf Stream Coach,
     Inc. may not be notified of pending recalls please refer to the letter and follow the instructions as to whom
     to contact. The national website for recalls www.nhtsa.gov can also be used to determine if your coach is
     involved.

Q: What are the maintenance requirements for my roof?
A: Rubber Roof- Please refer to the website www.protectall.com and follow the recommendations of the
     rubber roof manufacturer Alpha.

Q: How can I prevent uneven tire wear?
A: Follow these 5 steps:

1. Rotate the tires every 5000 miles
2. Check the tire pressure at each fuel stop.
3. Distribute the weight evenly side to side.
4. Limit off road activities of the motor home.
5. Have periodic front-end alignments.

Q: How do I winterize the water system in my motor home?
A: Click on the work instructions for the corresponding class of motor home.